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Customer Insights Huddle

Microsoft Teams Digital Event

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Now more than ever, customers expect personalized, relevant offers. Failure to tailor content and messaging when communicating with and marketing to customers can lead to customer disengagement and erosion in brand loyalty, particularly if competitors offer better and more personalized customer experiences.

As the first to market with Customer Insights, Avtex has been leading the charge by leveraging our expertise in Azure Data & AI and Microsoft Dynamics to unify disparate customer data sources and create robust customer profiles that fuel exceptional customer experiences.

Join us as we demonstrate how Avtex deploys Customer Insights for B2B use cases helping our clients optimize the lifetime value of their clients through the power of Customer Insights. 

Discussion and Demonstration Topics include:

• How to Build a true 360-degree profile of your customers
• Creating Micro-Segments to fine-tune customer journeys
• Exploring improved ways to measure marketing effectiveness
• Extending the customer profile through third-party data sources
• Fueling great experiences by personalizing interactions
• Driving action to accelerate response to customer needs
• Using Customer Insights to clean data & support privacy compliance

Watch On-Demand Recording

Avtex Helps Neighborhood Credit Union Implement New Contact Center Solution

Neighborhood Credit Union relies heavily on its contact center to support members throughout the Dallas-Ft. Worth area. Unfortunately, issues with their old contact center solution, including a lack of timely updates, limited functionality and increasing prices, made delivering quality member interactions difficult.

Avtex Helps Neighborhood Credit Union Implement New Contact Center Solution

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Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

About Avtex Solutions, LLC

Avtex is a full-service Customer Experience (CX) consulting and solution provider focused on helping organizations transform the experiences they deliver to their customers. With an unparalleled breadth of knowledge and experience and partnerships with leading technology vendors like Microsoft and Genesys, we are uniquely suited to address any CX challenge.