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Why Omnichannel for Customer Service?

Webinar On-Demand

Thank you for your interest in our upcoming webinarWhy Omnichannel for Customer Service? We have received your registration and you will receive a confirmation from [email protected] shortly with instructions on how to join the webinar on October 8th.

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Webinar Details

Government contractors face unique challenges when managing sales opportunities and relationships with public entities. To address these challenges, it is crucial that all representatives have efficient access to information, support, and resources throughout the business development process. 

From the public sector perspective, Avtex has extensive experience working with Government Contractors and government agencies providing consultation and resources to bring an optimal customer experience to support internal and external mission-critical applications.

Join our team of industry experts as they demonstrate how the Avtex proprietary GovCon focused pre-configuration for Microsoft Dynamics 365, BidWin is increasing the effectiveness by more than 50% for government contractors.

Presenters:

Rachel Duggins, Federal Capture Process Expert | Avtex
Aaron Mosby, Director, Business Applications | Avtex



Save Your Spot

Fill out the form below to join us on June 23rd.

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Webinar Recap


Microsoft’s Omnichannel for Customer Service provides a modern, customizable high-productivity solution that allows agents to engage with customers across different channels via a unified interface. 

In this webinar, our Avtex experts explore the features and functionality of Omnichannel for Customer Service and demonstrate how to leverage the solution to deliver true seamless omnichannel support to ensure success.

Related Thoughts

Avtex Helps Neighborhood Credit Union Implement New Contact Center Solution

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Avtex Helps Neighborhood Credit Union Implement New Contact Center Solution

Neighborhood Credit Union relies heavily on its contact center to support members throughout the Dallas-Ft. Worth area. Unfortunately, issues with their old contact center solution, including a lack of timely updates, limited functionality and increasing prices, made delivering quality member interactions difficult.